FAQ

What makes Canadian-made furniture special?

Statum Designs is a proud manufacturer of Canadian-made furniture. We employ Canadians, source products locally whenever possible, and complete all of our manufacturing on site in our Toronto factory. When you buy a Canadian-made product you can be sure that quality was our top priority and that your purchase supports local business.

 

Can I customize my furniture?

Yes you can, to a certain degree. Our furniture can be customized through fabric choice, by adding or removing details such as nailheads and contrast welt, or by changing the cushion style or wood stain. Custom sizing and frames are often possible but depend on the individual situation. Please contact your designated sales representative or a Statum Designs employee for more information.

 

How are the frames constructed?

Our frames are constructed using a combination of hardwood (maple, oak, ash, cherry), softwood (poplar, spruce, pine, aspen), and engineered wood products (OSB, plywood) that are kiln dried or air dried to ensure the integrity of the frame. All critical joints are double dowelled, stapled, or screwed and glued for maximum strength. Computer aided design and manufacturing programs are used to guarantee structural strength, automated quality control, and product consistency.

 

How are your frames environmentally friendly?

None of the woods used in our frames originate from natural forests or protected areas such as national parks or forest reserves. Our frame shop adheres and to all regulatory requirements and upholds forestry regulations which include the following:

-          FSC (Forest Stewardship Council): International certification and labeling system dedicated to promoting responsible forest management of the world’s forests

-          CARB- California Air Resources Board Phase 2 Compliant: Indicates the product meets the formaldehyde emission limits of .05 ppm or less

-         COFI- Council of Forest Industries: a trade association representing forest companies operating in communities throughout the Interior of the province of British Columbia

 

What is your standard seat foam and what material is used in your back cushions?

Statum Designs uses a 1.9lb foam in our seat cushions, which is a higher density than the competitive industry standard which is typically a 1.5lb foam. Compression tests have shown that the 1.9lb foam will show less unsightly flattening, sagging, and is less likely to form unsightly body impressions. Generally all loose back cushions contain a polyester hollow fill, which is lighter than ordinary fibre, is able to stay full and never flatten, and will remain dry for ultimate comfort.

 

Is your foam FR (fire retardant) rated?

Yes, all of our foam complies with California Technical Bulletin 117 – 113, which requires a smolder test for all cover fabrics, barrier materials, resilient filling materials, and decking materials for use in upholstered furniture, and eliminates the use of harmful fire retardant chemicals in foam. Read more here.

 

Can I upgrade the seat or back cushions?

Yes, you can choose to upgrade to a firmer ultra cell foam which will hold its shape even longer and condense less than our standard 1.9lb foam, or you can make your cushions softer by selecting the down mix. An upcharge will apply for these upgraded foam types.

 

Can I change the number of cushions?

Yes, you can increase or decrease the number of seat and back cushions on your sofa or sectional. An upcharge will apply for these modifications.

 

How can I prevent my cushions from sinking?
Over time your cushions will condense slightly as pressure is continually applied to them. You can prevent or lessen this effect by simple regular maintenance. Flip and rotate your cushions on a regular basis- about once a week- and they will hold their form for many years.

 

How can I prevent my fabric from wrinkling?
The amount of wrinkling you experience will depend on the construction of the fabric you choose. A fabric that stretches will loosen and wrinkle over time. Opt for a thicker fabric with a strong backing to keep your fabric looking tailored and clean. The cushion fill is also an important consideration. Down mix cushions sink much more than foam and this will cause fabric to wrinkle, giving your sofa a more casual, imperfect look. Wrinkling and creasing over time is completely normal and characteristic of a down mix, it is not a defect. If you are worried about your fabric wrinkling choose foam instead.

 

How do I know if a fabric is durable?

Statum Designs can help you select appropriate fabrics based on your style of choice and its intended function, however there are some general rules to consider about the durability of fabrics. Natural fibers such as cotton, linen, and wool look and feel beautiful but may not wear as well or clean as easily as a synthetic blend. Fabrics that are made from a combination of these and made-made materials such as polyester tend to be stronger and easier to care for. It is important to look at a fabric’s double rub count to determine if it will stand up well against wear. 30,000 double rubs is considered heavy-duty and is a good number to keep in mind when deciding on a fabric for residential use.

 

What should I do if my fabric is pilling?

A pill is a small ball of fibres that forms on the surface of fabric when it is subjected to friction. When you sit on your furniture and rub against the surface the loose fibres twist together to form pills. This is more common with man-made fabrics as natural fibres tend to shed less noticeably. It is important to note that pilling is not considered a defect in the fabric and is not covered under warranty. Pilling is normal during the first few months of use and will lessen over time. It is not a sign that the fabric is deteriorating and does not indicate a problem with the durability of the fabric. The easiest way to remove pilling is by using a pill shaver, which can be found at any store that sells sewing supplies. The pilling may reoccur and may need to be shaved off several times, however it will eventually stop once the excess fibres are removed.

 

How do I clean my upholstery fabric?

Before choosing a fabric be sure to check its cleaning code, which will tell you the best method for cleaning that specific fabric. For example, “W” indicates that a water-based cleaner such as a mild detergent can be used on the fabric, while “S” signifies a water-free cleaning product is best. Always test a small area on a hidden part of the sofa or chair first. When in doubt do not attempt to clean it yourself. Consult a professional upholstery cleaner instead. Fabrics labeled “DC” mean dry clean only and must be cleaned by a professional upholstery cleaner. You should also vacuum your furniture on a regular basis to prevent dust and debris from settling in.

 

Do you offer protection treatments for your fabrics?
No we do not apply protection coatings to our fabrics. Doing so will void the one-year fabric warranty as not all fabrics react well to these treatments and may become damaged. Certain fabrics are more durable than others and easier to clean, and Statum Designs can help you decide on the best fabric for your needs in order to avoid using a protection treatment. If you feel you require a protection coating, contact a professional to apply it for you.

 

What does the one year fabric warranty cover?

Statum’s one year fabric warranty covers seam slips and rips and fraying. It does not cover ordinary wear such as wrinkles, fading, dye transfers, or pilling. The warranty only applies if the fabric has been cleaned according to its cleaning code and has not been treated with any form of protection coating. Fabrics may fade or become damaged by the sun so protect your upholstery by keeping furniture out of direct sunlight.

 

How do I care for my leather furniture?

Leather should be dusted or vacuumed on a regular basis and spills and stains can be cleaned with a damp cloth, never with soap or detergent. You can also apply a mild conditioner to your leather to keep it supple. The one year warranty applies to leather, but only if it has been cleaned appropriately and not treated with any protection products.

 

My leather has slight irregularities, is that normal?

“Flaws” in leather such as wrinkles, scars, insect bites and other markings are qualities of a natural product and are not considered damage but rather the unique characteristics of an individual hide.

 

What is the best way to unwrap my Statum Designs furniture?

You must always be extremely careful when opening your new piece of Statum Designs furniture. A box cutter, which is a small handheld, bladed tool used to cut corrugated cardboard and packing tape, should NOT be used to unwrap the packaging. You may cut too deeply and damage the items inside. Use a pair of household scissors instead and be very careful. Feel the furniture piece with your hands and ensure all components are fixed and no major damage has occurred in transportation. Then locate the flaps where the plastics meet and separate the two joints. Please remember to take your time as there is nothing more disappointing than damaging the piece yourself! Damage from a box cutter is not covered under warranty and the repair will be subject to a repair fee to account for new material and labour.

 

How can I buy Statum Designs furniture?

Statum Designs does not sell to the public. You can purchase our furniture through one of our Canadian authorized retailers or a registered trade account. Visit the Dealer Locator page on our website to find out which retailers are located in your area.

 

I am a designer, how do I set up an account?

If you would like to register as a designer you may visit the Dealer Login page on our website and fill out the Dealer Registration Form. Be sure to read our Trade Account Information first to determine if you qualify, and to learn about how we work with designer accounts. Our trade accounts are exclusive to interior designers, decorators, home stagers (though we do not rent our furniture), architects, and the film and television industry.

 

I own a store and would like to sell Statum products, how can I do this?
Please contact our office at 416.740.4010 or email info@statumdesigns.com. Statum Designs can put you in contact with one of our sales representatives that are located throughout Canada & United States of America. Distribution and floored minimums will be reviewed and taken into consideration when deciding if your store is the right fit for our product.

 

What are your lead times?

Statum Designs runs on a six week production time from the day an order is confirmed, and custom orders are given twelve weeks. Please note that these time frames are approximate. Fabric backorders, frame delays, and other complications that are out of our control may extend the given lead times.

 

Do you offer delivery?
Statum Designs is FOB factory and it is required that you arrange your own pick-ups and deliveries. We can recommend a delivery company to you and you will be responsible for the coordination and payment to the freight company.